Welcome to Ravenskye City Customer Service!

Stay updated with announcements, get answers from the community and share your feature suggestions with us.
You can also submit a request or send us an email at support@ravenskye.zendesk.com.

 
 

Ravenskye City Support

Cordelia Blythe May 06 Announcements

Unfortunately the support system sent out an answer about Reindeer day to most tickets submitted over the last two days.

 

We have hopefully recovered all of the tickets, and hope to have them all answered by the end of the day.  If you do not receive an answer in the next 12 hours then please reply to your ticket and it will be reactivated.  

 

Thank you for your patience, and sorry again for the random unrelated message sent out.

 

And thanks for playing Ravenskye City,

Cordelia

Cordelia Blythe May 04 Bugs & Known Issues / Quests

It appears as though the quests from 5/4's Callie's Job pack will not start. Dogstone starts his conversation but will not allow the quest to start. We're working on it and will get a fix out quickly.



The following steps have worked for some users, though it appears they will not work for all users:

1) Go through the Ravenskye link on this page:http://apps.facebook.com/sixwaves/?ref=ts

2) Turn off secure browsing in facebook:

Facebook > Account Settings > Security > Uncheck Secure Browsing Option

FB Help article, here

3) Empty your flash cache:

Close all other browser tabs/windows completely then go to this website:

http://www.macromedia.com/support/do...manager07.html
The control panel on the web is not a photograph. This is the actual control panel. Find "ravenskye... .6waves.com"* and highlight it, then click "Delete all sites" then click "confirm"
(See the photo tutorial)

4) Try a different browser

5) Delete your cookies. For further assistance: http://www.wikihow.com/Clear-Your-Browser's-Cookies

 

Sorry for the inconvenience!

Cordelia Blythe Apr 28 31 Announcements

Now that most of you have had a few days to check out the new pack, it’s time to tell us what you think before the rest of the changes are implemented to the existing content.

 

Some of features include:

  • 3 of the new materials drop from vines.  Gold Spoons are drop only
  • The overall number of materials needed are lower

 

New Changes:

  • Even more wall posts are gone!  Most types of posts can only be posted once per day or session.  Hopefully your wall is no longer being taken over by posts for rewards you don’t need or collect!

 

Remember you can send two gifts per day to each neighbour.  One from an incomplete building or quest and one from the free gift tab.

 

Let us know what you think?   Do more things need to drop?  Does regrowth need to be turned up?  Do more things need to come from rocks?  Is energy a huge problem?

Let us know!  Things are not going to go back the way they were, they are going to keep getting better!

 

I'm so hyped about these new changes, and everyone else has the day off, so I'm giving away a free energy refill!   After you click it, it will be in storage until you need it!
http://apps.facebook.com/ravenskyecity/redeem_link?name=ExcitingCha...

Cordelia Blythe Apr 20 224 Announcements

It's time to make your voice heard!  The old material gifting system is out; new changes are coming. 

Some variations include:

a)     Making all the gift-only materials drop in game, but making the four dropped items become gift-only.  The four dropped materials are coils of rope, canvas, levonium mortar, and box of nails.

b)     Make all building materials drop in game – but then what would be gifted?  Would you need your friends to send “goodwill” to finish buildings?  Would only energy be gifted?  Or powers?  Would you be happy with all materials being gifted so your friends could just help you finish faster?  Post your ideas in the comments!

c)     Would some materials drop, but others need to be grown and crafted?  Maybe seeds could come from gifting?  Or else gifts could be used to speed up crafting




 



Sean Walsh December 29, 2011 Tips & Tricks

No longer will you have to search around for Ravenskye!

Find the APPS list on the left side of your Facebook homepage and click on it.

Screen_Shot_2011-12-29_at_3.58.06_PM.png

Once you click on that you will see a list of all the games you have loaded onto Facebook. Find Ravenskye City, click on the pencil next to it, and select Add to Favorites.

Screen_Shot_2011-12-29_at_4.06.03_PM.png

That will put Ravenskye City under the Favorites heading on the left side of your Facebook homepage so you won't lose it again!

Screen_Shot_2011-12-29_at_4.08.41_PM.png


ENJOY!

 

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