Knowledge Base/Tips & Tricks
Help Topics
Ivy
posted this on December 15, 2011 15:27
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Table of Contents:
Credits
- What is the difference between Skye Credits and Facebook Credits?
- Facebook Credits (via Facebook's Help Center)
- How do I buy Skye Credits?
- How do I buy Facebook Credits?
- How do I dispute a charge for Facebook Credits?
- How do I dispute a charge for an item purchased while playing Ravenskye City?
- I did not receive an item that I purchased from Ravenskye City.
- I accidentally purchased an item and I want a refund. What do I do?
- I bought Skye Credits but they do not show up in my game.
- How do I dispute a charge for Skye Credits?
- I did not receive my Credits from a Free Credits promotion. ("Watch and Earn")
- I completed a promotion to earn Facebook Credits with TrialPay and need further assistance.
- I completed a promotion with TrialPay to earn items in a game but I didn't receive them.
- I completed an offer/promotion with TrialPay to earn an in-app currency or Facebook Credits, but I didn't receive them. Who should I contact?
- How do I earn Skye Credits?
- Why am I not getting Skye Credits when I level up?
- I completed a building but did not receive Skye Credits.
- Why do I need Skye Credits to do anything in the game?
- Why am I not getting credit for completing a quest? (see quests)
Gameplay
Basics
- How do I get more coins?
- How do I collect from buildings?
- How do I stash or put items such as buildings, decorations, or totems into my Storage?
- How do I take something out of my stash/inventory/Storage?
- How do I use Materials?
- How do I get Materials?
- How do I see my quest progress?
- How do I complete quests?
- Why won't my quest complete? I talked to the NPC but the quest still will not complete. (quest completed but won't update)
- How do I add neighbors?
- How do I send requests?
- How do I scroll to another part of the screen?
- How do I restore a ruin or recharge a Totem?
- Why do vines and rocks keep regrowing? I waste my Energy clearing these all of the time!
- Why aren't my vines or rocks regrowing? I need wood and stone and they are not growing!
- Why can't I place an item in my city?
Interface/HUD
- Energy Meter
- City Rank
- Level
- What is the difference between City Rank and Level (Experience)?
- Settings > Tools > Multi-Tool
- How do I rotate?
- How do I sell a building or decoration?
- How do I move an object?
- How do I turn the Sound Effects on or off?
- How do I turn the Music on or off?
- How do I upgrade a building?
- How do I move a building?
- How do I move Farmland?
- Neighbors Panel/Leaderboard
Story
Energy
- Why do I need Energy?
- How does Max Energy work?
- How does the Max Energy Booster work?
- How do Energy refill potions work?
- Why am I getting Energy gifts from strangers?
Building
- How do I construct a building?
- Where did my building go? I can’t find my building.
- Why does it say Limit Reached?
- Why can’t I buy a building from the Shoppe?
- Why can't I move a building?
Decorations
Farming
Trading Post
Badges
Collections
Crafting
Monsters
- A monster keeps stunning me. How do I get rid of it?
- There is a stuck monster and I can't reach it. What do I do?
Power-ups
Totems
Wonders
Requests/Gifts
- How do I send a gift request?
- Is there a limit on claiming rewards from help requests/wall posts?
- Why is there a gift limit?
- What is the gift limit?
- Message Center
- My requests for this game does not appear on my Facebook Timeline, and my neighbors also do not see those requests.
- Why I am receiving Energy gifts from a person who is not on my neighbor/friend list?
- What do I do if my wall posts are missing?
Avatar
- My avatar is missing.
- I can’t get there! (avatar stuck)
Quests > Objectives
- How do I abandon a quest?
- Why can’t I abandon a quest?
- I can’t find an item in the Shoppe or Storage.
- I have no more quests. Why?
- Where can I find more information about quests?
- How do I get Materials?
- Where can I find Materials?
- Where did my Materials go? I am missing Materials.
- I already have 50 of a Material so I cannot complete the "Collect" objective.
- How do I use items in my Storage?
- How do I get a Golden Axe?
- How do I add more neighbors?
- Why do I need neighbors to play?
Achievements/Badges/Patches
Messages tab
- How do I use the Message Center?
- What are Pending Gifts?
Free Gifts tab
- How do I send a gift?
- How many gifts can I send?
- The send button does not work. Why?
Email Notifications
- How do I unsubscribe from email notifications?
- How do I change my email address?
- I did not receive an email confirmation.
- How do I subscribe or opt-in to receive Daily Free Energy emails?
Loading/Performance Issues
- The page is blank when I click on the Play tab.
- There is a gray exclamation mark when I load the game. What does it mean?
- Install latest Flash version
Reloading Issues
- Out of Sync error
- Internet Connection
- Too many errors
- Enhanced version
- Two windows
Facebook Platform
- Where can I find more information about Facebook-related issues?
- When should I contact Facebook and when should I contact a developer about an external app issue?
- How do I uninstall or remove the application?
- How do I block or unblock the app?
- How do I hide or unhide wall posts from my news feed?
- How do I add friends, Pages, groups, events or apps back to my News Feed after I hide them?
- How do I hide stories from a particular app (ex: a quiz) from appearing in my News Feed?
- How do I change the Language Settings?
- How do I bookmark an app, group, or page so it stays in the left-hand column of my home page?
- How do I see all Ravenskye City requests on Facebook?
- Ticker on your home page and profile (timeline): What is it?
- Learn about ticker.
- How does ticker work with apps?
- How does Facebook determine which app bookmarks show up in the right-hand column?
- How do I control which of my information shows up in ticker for apps?
- What types of stories might be posted about me in the app ticker?
- Why does ticker sometimes stop updating?
Miscellaneous
- How do I reset my game? Can I start over?
- How do I change my Language Settings?
- How do I change my avatar's costume/appearance/gender?
- Tool tips
Error Messages
- There was a problem going to… returning to yours.
- I don't know what to do with this!
- I can’t visit my neighbors.
- I have more important things to do.
- I can’t do that yet!
- I need to complete a quest first.
- I can’t go there!
- Limit Reached!
- You have already claimed too many of this type of feed from this friend today. Try again tommorow.
Discussion Forums
- Where can I find the official Ravenskye City forums?
- Why can't I post a message on the forums?
- How do I reset my forum password?
Ravenskye City Support
- How do I register or sign-up for an account on the Ravenskye City Support site?
- How do I change or reset my Ravenskye City Support site password?
Bug Reporting and Known Issues
- Where can I find a list of previously reported bugs?
- Where can I find a list of fixed bugs? (Patch list)
- Where can I get updates and announcements on new releases and content packs?
Help! I have a question that was not answered here. What do I do?
- Visit the official Ravenskye City forums.
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