Knowledge Base/Bugs & Known Issues/Quests

Quest Cause Constant Reloads and Will Not Complete

Ivy
posted this on November 18, 2011 10:42

Problem:

There are several quests that are causing constant reloads after they are completed. After every reload the quest rewards popup shows but the icon on the left hand side doesn't clear even though it says completed. The player gets stuck and can't move along with the quest line.

The following quests have been reported to be affected with these symptoms:

Straw Hat for Tony:

  • Players complete the Straw Hat for Tony Quest.
  • The quest shows as completed.
  • Get the rewards popup but the quest doesn't disappear.
  • It stays on the left hand side and the next quests aren't triggered. When you refresh the rewards popup appears again but you don't get Callie.
  • Then the game tells you you need to reload. Repeat.

Museum Blueprints:

  • User has completed the Museum Blueprints quest but it is stuck on the left hand side.
  • When you reload the game you constantly get the quest rewards and then the game tells you you need to reload again. Repeat.

Rose's Paintings:

  • Quest is completed but the game asks you to reload and then the quest doesn't clear.
  • You get the rewards popup after every reload.

The Power of Gustone:

  • One of the quest objectives says to "Get 3 Stone Grit" but your Storage only has 2 Stone Grit.
  • The quest tries to complete with only 2 Stone Grit in your Storage, but finds an error and the game reloads.

Solution:

We are working on fixing this problem, and if you have any further information pertaining to this specific issue that is not already listed above, please file a bug report or leave a comment, providing additional details to the problem that you are experiencing.

Your detailed observations will help us find a solution for you sooner. Thank you for your continued assistance on helping us improve the game.

Update:

If you are experiencing this problem, it is likely due to the inconsistent number of collected Materials in your Storage than what actually appears in the quest objective. This means that you may need to collect an additional Material in order for the quest(s) to complete. For example:

  • The quest for "A Straw Hat for Tony" calls for 4 Straws, but your Storage only has 3 Straws. 
  • The quest for "Museum Blueprints" asks for 5 Blueprints, but your Storage only has 4 Blueprints.

We're still working on fixing this problem for everyone who have opened a ticket, and we apologize for the delays. As a workaround, collecting the remaining Material should properly complete the quest.

Update (11/30/2011):

We will be rolling out a proper fix for this problem in Branch 1.6 to be released later today. Thanks for all of your patience and feedback!

 

Comments

User photo
Edna Benoit

I am sick and tired of RAVENSKYE not wanting to load. It seems as long as I have money in credits, it loads just fine, but when I've used up all the money, that's where it won't load. I AM NOT A POCKET LINER!!!!!!!!!!!!!!!!!! Either fix it, or I will stop playing this game. This seems to be a money gimmick.

November 18, 2011 19:05
User photo
Bookdreamer7

Have had the Rose's Painting problem for about a week now. Really frustrating!

November 19, 2011 00:52
User photo
Beth Lahos

Have had the  O Roubo de Ravenskye problem . Really frustrating! Please, help-me!

November 19, 2011 01:49
User photo
Anny Yong

i have same problem tooooooo

November 19, 2011 08:01
User photo
Jennyjjones

i have a problem only one of my farm building did unlock so i cant get any further there,i have done the quests that i had on my left hand side screen, and i have had no quest to do for over a week now. and i cant get any further in the game its so frustrating! please help!!!! thank you jenny.

November 19, 2011 08:42
User photo
Paul Abrahams

Museum Blueprints:  There is only four Museum Blueprints showing in the games storage.

One of the Blueprints was not credited when the quest had been completed.

You might have a harddrive failure on one of your servers.

I would recommend checking the computers for any hardware failures first, before checking the game.

November 19, 2011 09:53
User photo
Hendry Irawan

Start Crafting Nightskye Flowers

Hi, I had already crafting nightskye flowers and 5 minutes later there is sign that the game error so I must reload it. After that event, Nightskye Flowers are still crafting but on the Quest no sign "complete" on Start Crafting Nightskye Flowers. How should I do? Please help me...thank you

November 19, 2011 16:44
User photo
Winifred Barrick

I was using 1 of the 11 gold axes when the game error appeared and said I had to reload it.  Afterwards, I ended up with only 9 gold axes and no energy when I had 4 units of energy.  What happened?  Please return my axes and energy!  Thanks. 

hanginginsf@yahoo.com

 

November 19, 2011 17:58
User photo
Samantha Davey

I've been having this problem with the Power of Gustone quest for several days now. Please sort this out soon.

November 19, 2011 22:58
User photo
Beth Lahos

Have had the  O Roubo de Ravenskye problem . Really frustrating! Please, help-me!

November 20, 2011 07:31
User photo
Kyle Boyd-Robertson

Have had a problem with Sraw Hat For Tony Quest for over a week. Will not disappear after complete and wont let me move on to new quest. Also no one will answer my plea for help, it just continues to say waiting to assigned to an operator for over a week!

November 21, 2011 12:46
User photo
sue davis

I'm having problems with a ravenskye peak quest called reminders. Every time i try and place one of the mini totems it says, sorry something went wrong. Please click okay to reload. Anyone got any ideas how to resolve this please

November 21, 2011 14:13
User photo
Chester Boo Jamieson

Yep, having the problem with the Museum Blueprints myself.  Hopefully this is fixed soon because I love this game :)

November 21, 2011 17:46
User photo
Cyndie Robinson - Bourgeois

I have been trying to obtain my quest gifts for completing the "Power of Gustone" but have not been able to for the past 4 days. I have tried different browsers, computers, and cleared caches. Please help!

November 22, 2011 09:58
User photo
Aleksandra Izabela Roussel

i got problem in

here too  :( boo Museum Blueprints:

November 22, 2011 10:22
User photo
Shawna

The City Charter quest is doing this to me. Each time i Logon it pops up complete but never goes away. i have done leveled up 3 times from this popping up. Please fix it

November 22, 2011 16:41
User photo
rihanatasya

i got a problem too in energy drink ingredient, please help me ASAP

November 23, 2011 03:24
User photo
Scottcard12

a straw hat for tony will not work. reload appears

November 23, 2011 05:29
User photo
Scottcard12

straw hat for tony still doesn't work even after someone sent me and email saying it was fixed.:( the quest is still saying error and it is still active. arggg

November 23, 2011 10:38
User photo
rosemeire carcan

meu jogo nao carrega, o que sera que esta acontecendo?

November 23, 2011 13:07
User photo
Katherine Price

charter quest causing problems. says i have completed but always reloads after intail start up.  when looking in storage only have 1 charter stone. please fix as soon as possible.

P.S please lower the amount of gutstones needed for quests as becoming a pain to collect.

November 23, 2011 14:23
User photo
arechik

Having a problem with Tony's Little Broseph Quest for over a week. Not disappear on my left hand side screen after complete and wont let me move on to new quest., i cant get any further in the game. Its so frustrating! please help!!!! i really love this game.. thank you :)

November 23, 2011 19:28
User photo
Joanne OBrien

I have had the same problem the quest - Straw hat for Tony for weeks. I love this game but I wish this problem would resolve. It just seems like I cant get further until this is done. So sad that ANY game has to be so addicting !!!!!

November 23, 2011 22:36
User photo
Martina Karpe

I have the same problem with "Glen's Arts & Crafts". I bought it and already completed it. Also I already build 4 Scarecrow's, but the quest is still open. Pls help that I can get further.

November 24, 2011 02:47
User photo
Fatima Alegria

+1 for the museum blueprints Q_Q

November 24, 2011 07:11
User photo
Ann601201

I have the museum blueprints quest problem, too

Please help me

November 24, 2011 10:14
User photo
Debbie Powell

i have been having this problem for over 2 weeks now with the gustone mission i can't get rose there fore i can''t continue

November 24, 2011 17:41
User photo
Joanne OBrien

AGAIN !!!!!!! I finished the straw hats for ANNIE, and it was completed and I cant move on. CANT the PROBLEM just be fixed. Why would I want to play a game that I cant CONTINUE !!!!!!!!!!!

 

November 25, 2011 06:24
User photo
Milky Shake

The quest is completed. Messages that show up in the quest, butdid not continue. Help me with this problem off into a new game islost.

Thank you.

November 25, 2011 08:59
User photo
Kyle Boyd-Robertson

Continuing to have problem with Straw Hat For Tony. Quest completed but wont let me move on. Continues to ask me to reload but quest wont go away. This has been going on for three weeks now!

November 25, 2011 19:00
User photo
kersten dormann

i have a prob with cornelius quest

November 26, 2011 00:35
User photo
Veroniquemenou
THE INVESTIGATION / A HAT OF STRAW TO TONY IS STILL ACTIVE EVEN IF I FINISHED TO COMPLETE THE MISSION. ADIDEZ ME S IT YOU PLEASE
November 26, 2011 05:14
User photo
林玉慧

博物館藍圖的任務

無法提交博物館藍圖的任務


  • 先是出現任務獎勵

  • 然後按確定後又會出現這樣的錯誤

  • 任務一直顯示完成,




這個問題好久了有沒有解決辨法~不然後面的任務都沒辨法解~



November 26, 2011 08:31
User photo
Thomas Christensen

I have the museum blueprint problem too.

Only four blueprints in the storage, but the quest says the blueprint collecting is finished and I get the bonus every time i login as described.

November 27, 2011 00:39
User photo
Thomas Christensen

Oh and today Marie had a question mark above her, and she told me how wonderful it was that we already got a museum

November 27, 2011 00:42
User photo
Helen Reynolds

When are they going to fix these problems i cant get on with the blueprints as in storage it says i have 3 yet it keeps saying i have completed it......NOT

November 27, 2011 01:43
User photo
Jennyjjones

I have problems in ravenskye  peak i have only decorations to put in there no building to put there. and is there any more quests to do? please sort this. thanks jenny.

November 27, 2011 01:54
User photo
Jodi Herbert

My blueprint quest shows 5 blueprints obtained, but if you go to my storage it only shows 4....maybe that's why it's not clearing.....just sayin'

November 27, 2011 08:44
User photo
陳佳蕙

我也是同樣的問題, "羅斯的畫" 任務完成,但遊戲要求您重新加載,它卻一直停留在左側,並不會觸發下一個任務。

November 27, 2011 09:12
User photo
Angelika Pauk

I am having an issue with the Stone Silo for Tony not acknowledging that it was bought and built...it only says I bought it when clearly its there and built!!! 

Please fix  this as it's my only quest left anywhere and I want to continue playing

Thanks guys!

November 27, 2011 10:36
User photo
Jklmr2010

same issue with blueprints quest complete, but only 4 in storage. and having to reload everytime i enter the game is really starting to get on my nerves, plzzzzzz fix has been like this for well over a week now thank you

November 27, 2011 12:33
User photo
Karen Hill

I never completed Nick's quest 5 & 6 concerning moving & repairing the workshop and now that I'm finished with making flowers there are no more active quests for me since that quest for Nick was never completed. I need to find out how to finish this so I can move on to Tony's Farm, Fowler's Mill, etc. Please help someone cause being on level 34 I really want to continue to play this game and I'm stuck.

November 27, 2011 15:19
User photo
Sean Sweeney

I have placed my bug report on Nov 16th, and that was almost a week after the bug first came up.  Mine is for the "Power of Gustone", I have now completed every mission that I possibly can. I have built everything that doesn't require a quest, I have nothing left to do on this game except build up my materials to their limits, which I have already maxed out on at least half of them.  I am beginning to get really bored so figure it out, and do something quickly so I can move on.

November 27, 2011 16:54
User photo
addie ladner

I HAVE BEEN STUCK ON NATE'S QUEST SINCE OCT 10 AND THEY STILLHAVEN'T FIX IT FOR ME YET. ALL I GET IS THEY ARE WORKING ON IT AND THEN THE NEXT THING I AM BEING TOLD THEY MY PROBLEM HAS BEEN SOLVED BUT FOR SOME REASON MY GAME DOESN'T KNOW IT SO I STAY STUCK. I HAVE BEEN ABLE TO SOME OF THE QUEST BUT NOTHING BUT DECORATIONS OR BUILDING SO I GO FORWARD BY ANSWERING MY NEIGHBORS GIFTING OR VISITING THEM AND COLLECT ONLY COINS. IF ANYONE GETS THEY GAME FIX PLEASE EMAIL ME SO MAYBE YOUR FIX WILL FIX MY GAME ALSO. THANKS

November 27, 2011 17:47
User photo
Shoutarou Kurosaki

When will you fix this problem? I want to do more quest.

November 27, 2011 17:57
User photo
Kyle Boyd-Robertson

Will you ever have a fix for this. It is getting quite irritating not being able to move on to other missions.

November 28, 2011 00:17
User photo
Stelladjian

This is my city. Again, I put the complaint about the mission of Nike, I'm in category 19, level 39 Ravenskye City, with 4 workshops being collected almost daily, and the mission does not appear to have been met. I'll end up blocking the game, but I want play the game. you do not have a solution to this problem for me?

November 28, 2011 08:02
User photo
Joanne OBrien

Seems to me there are a ton of issues that DO NOT get resolved. Does anyone even look at this??????? I give up its been weeks that I have continued to play a game that you cant get anywhere with. I QUIT !!!!!!!!!!

November 28, 2011 11:23
User photo
Lee-Anne Springfield

the stupid game just wont load just when they get you hooked it dont wanna work...not a good way of keeping people on your games fix the problems please

 

November 28, 2011 15:20
User photo
Beth Lahos

Look at: the mission is complete! I had the 3 stones.

November 29, 2011 00:04
User photo
Beth Lahos

Look at this:

November 29, 2011 00:08
User photo
Beth Lahos

however:

November 29, 2011 00:09
User photo
Beth Lahos

It is very frustrating... Please! Help-me!

November 29, 2011 00:11
User photo
陳佳蕙

已經完成的任務一直重複完成,無法接著執行下去,

November 29, 2011 06:13
User photo
Kasumi Istammeer

It is very frustrating...

i´m ready with the quest, but than ... : Sorry something went wrong. Please click Okay to reload :(

November 29, 2011 10:15
User photo
Wendy Venables

i have had a problem with museum blue prints for over a week, and cannot get any furthur....please sort it out.

November 29, 2011 10:35
User photo
Charity Ann Miller

My issue has been with the city charter stones and was constanly reloading when I first logged in to the game but I could still play now it has added visiting neighbors to the problem and will not even let me play anymore just wants to reload all the time sent in an error report but have nothing from them guess the problems of a few aren't enough to get them off their collective asses when they have 6 million people that are perfectly happy it's poor costumer service on their part and they should be ashamed of themselves

November 29, 2011 18:11
User photo
Kastorre

ADD THE SHIPWRECK QUEST TO THAT LIST

I've been playing for about a month now, and that quest will not complete even though it says I have it done. It reloads every time I log in.

November 30, 2011 01:08
User photo
Helen Clifton

I am having a problem also with the straw hat quest. i also tried chopping down more plants as suggested to find more bales of straw, but no more are forthcoming, if i carry on chopping, i will soon run out of things to chop.

Also is there another way of collecting the Gustone, which is needed to complete buildings, as i am finding it difficult to get them. comments and help would be much appreciated.

November 30, 2011 07:40
User photo
Osriel

The Power of Gustone...I am so sick of this quest not working ...Going on 3 weeks now.... Y

ou write and know one does anything about it...The red scarecrow one did not work as well, even after putting the thing on the page........

November 30, 2011 07:51
User photo
Kyle Boyd-Robertson

In straw hat for tony quest I am only showing 3 out of the 4 straws needed but since the quest is showing complete I can not acquire any more straw no matter how many vines I chop.

November 30, 2011 16:49
User photo
Kyle Boyd-Robertson

Can't you just add the extra staw to our storage so this problem will go away?

November 30, 2011 16:54
User photo
angela gonzalez

my problem is with the mission the power of the stone as Guston as explained at the beginning of the text explained

November 30, 2011 17:54
User photo
Nor Ain Salim

ohh please fix the repeat museum blueprint..... i'am stuck n can't play anymore... it will reload... reload again... reload agaiiiiiiin...

December 01, 2011 01:22
User photo
Barbara Janzer

bei mir hängt das spiel auch an der stelle wo das fehlende werkzeug gefunden wurde , das spiel lädt ständig neu und hängt ,.. ich kann nicht weiterspielen,...

December 01, 2011 02:51
User photo
Kastorre

ADDING THE SHIPWRECK QUEST TO THAT LIST (CONT')

As much as I love to see progress...

I can know accept the quest from the shipwreck but as soon as I click on to the next mission it reloads. and keeps reloading saying "there is an error" or " there is to many errors and i ts going to reload."  

please Help

December 01, 2011 11:20
Topic is closed for comments